Most people know that in an emergency they should dial 9-1-1 if either Police or Fire Department assistance is needed. In Palatine, however, any time you need a Police/Fire Department response you should dial 9-1-1. When a Palatine resident dials 9-1-1 the call immediately goes to Northwest Central Dispatch, located in Arlington Heights. Professionally trained emergency dispatchers handle the call, and then make the proper Police/ Fire Department dispatch. This occurs both over the radio and via computer assisted dispatch, which provides critical information to responding officers.
Some people are hesitant to dial 9-1-1 in non-emergency situations because they are concerned about tying up phone lines, thus delaying other serious calls from getting through. While this may be true for “prank” or unnecessary calls to 9-1-1, legitimate calls initiating a Police or Fire Department dispatch should be made by dialing 9-1-1. This is how the system is designed to operate.
Other communities currently operating under this system include: Arlington Heights, Buffalo Grove, Elk Grove, Hoffman Estates, Mt. Prospect, Prospect Heights, Schaumburg, Rolling Meadows, Inverness and Streamwood.
Palatine's Communications Center
The Palatine Police Department has a communications center located in the lobby of the station (ground floor of the Village Hall). This communications center is manned 24 hours a day and available for the following: informational calls, permission for vehicles to park on village streets overnight, calls providing additional information to an earlier report, or calls seeking to speak with an individual officer. A citizen needing any of these services can visit the communications center at their convenience or may contact them at (847)359-9000.