Snow Plowing Facts

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Snow Removal

Winters are usually a challenge for just about everyone in the Midwest area.  But when the snow begins to fall or icy conditions are present, Palatine's Department of Public Works is ready to set their snow and ice removal operation plan into motion to have the streets cleared and motorists on their way as quickly and safely as possible.


The Village plows 167 center lane miles.  The 167 miles are divided into 11 sections with two trucks assigned to each route.  Depending on the type or amount of snow fall, it can take approximately 6 to 7 hours to clear 14 miles of streets.  Major streets are plowed first, such as Northwest Highway, Palatine Road, and Hicks Road.  Then the secondary and residential streets, including cul-de-sacs, are plowed.  Please remember that the Snow Plowing Team is working as efficiently as possible to help maintain safe roads throughout the Village. 

 You should know that we DO NOT plow the following State or County Roads:

  • Quentin Road                                      Roselle Road                                                   Euclid Avenue
  • Rand Road                                          Dundee Road                                                  Algonquin Road 
  • Route 53                                             Hicks Road north of Dundee Road

For your safety and convenience, these major arterial streets and collector streets are treated first:

  • Northwest Highway
  • Palatine Road
  • Carpenter Drive
  • Hicks Road
  • Illinois Avenue
  • Baldwin Road
  • Cunningham Drive
  • North Brockway Street
  • Anderson Drive
  • Frontage Road
  • Williams Drive
  • Clark Drive
  • Rohlwing Road
  • Winston Drive
  • Cedar Street
  • Lincoln Street
  • East Wood Street
  • North Smith Street
  • Colfax Street
  • Plum Grove Road
  • Wilke Road
  • Helen Road
  • North Benton Street

Commuter Parking Lots

Commuter parking lots are plowed and salted during regular plowing operations.  This is usually done after midnight so that the commuter lots are cleared by 6:00 a.m. the following morning.

Parking on Streets

Residents can help by NOT parking your vehicles on any public street any time within a 24 hour time period after an accumulation of two or more inches of snow or when snow removal is in progress.  Illegally parked cars that are interfering with snow plowing operations will be ticketed and towed at the owner's expense.  Cars are towed only when absolutely necessary and every effort is made to tow the vehicle to a nearby location.  If you find that your car has been towed, call the Police Department at (847) 359-9000 for information on its location.

Curbside Mailboxes

Snow plow drivers make every effort to plow as close to the edge of the street as possible.  But during heavy snowfalls, especially on cul-de-sacs, it is very difficult to completely clear the snow without risking damage to mailboxes or posts.  Therefore, it is the responsibility of the resident to remove snow from around the mailbox to assure uninterrupted delivery of mail.

If you believe your curbside mailbox was damaged by a Village snow plow, call the Department of Public Works at (847) 705-5200 to report it.  Every effort will be made to repair your mailbox.  If that is not possible, it will be replaced with a standard-issue metal mailbox and/or wood post.  The Village is not responsible for mailboxes damaged during snow plowing if they do not meet Village Code.  The Village will not repair mailboxes damaged by non-Village vehicles. 


Residents are not required to shovel the sidewalk adjacent to their property.  However, the Village encourages all residents to clear their sidewalk for the safety of pedestrians and children walking to school.  This will help avoid creating slippery conditions for pedestrians.  State law protects property owners from any added liability if they shovel their sidewalks.

Placement of Snow on Village Streets and Parkways

When shoveling snow, do not blow or throw snow into an already plowed street.  This action can create a hazardous condition.  Village ordinances prohibit plowing, blowing, or shoveling of snow into the street or onto a parkway across from your property.  We realize it is sometimes difficult to find a place to deposit snow, but putting it in a street or a parkway not adjacent to your property could result in a fine.  In addition, the resident can be held personally liable for the creation of a hazardous condition.  Merchants are not permitted to dump snow from parking lots onto public streets or parkways.

Tips on Keeping Your Driveway Clear

When clearing snow from your driveway, shovel snow in the direction of traffic and try to make a pocket on the opposite side of the driveway, as shown.  By doing so, more snow that is plowed by our trucks will be dumped into that pocket and less onto your driveway.


Parkway Restoration

Snow plows, water main repairs, sewer repairs, and street light repairs all take their toll on the parkway areas.  If Village equipment has damaged the parkway area in front of your home, call us to request that your name be added onto our parkway restoration list for repairs in the spring.

Stay Tuned

During the winter weather months, be alert for radio and television announcements of impending heavy snowstorms.  During extreme or severe weather conditions, the Village may also post pertinent information on Cable Channel 6.  When emergency weather conditions are predicted, protect yourself and your family by taking these steps:

  • Keep an AM/FM battery-operated radio nearby.  Be sure the batteries are fresh, and stock an extra supply of canned goods, powdered milk, tea, coffee, or hot cocoa mix.
  • Keep emergency phone numbers near the telephone.
  • Have an ample supply of any necessary medication.
  • Use special care to eliminate potential fire hazards.  Guard against overheated coal or oil-burning stoves, fireplaces, heaters, or furnaces.  Stay indoors if at all possible; avoid overexertion if you must go out.  Several layers of loose-fitting, light-weight warm clothing are best.  Being able to add or subtract layers will reduce the risk of perspiring and then chilling.
If you have any questions, feel free to call the Department of Public Works at (847) 705-5200.

Village Hall Regular Hours: Monday - Friday: 8:00 AM - 5:00 PM
200 East Wood Street, Palatine, Illinois 60067 P. (847) 358-7500
Emergency:911 Non-Emergency: (847) 359-9000 Hours: 24 Hours
Police Headquarters 595 North Hicks Road, Palatine, Illinois 60067
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