New Resident Information

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General Information

We would like to take this opportunity to welcome you to our Village. We strive to be a financially sound, responsive, and responsible Village government recognized for excellence in municipal services delivered by a workforce dedicated to the Palatine community. The Village offers a number of programs and services designed to enhance the quality of life for our residents, and we hope you will take full advantage of them.

Below you will find a brief overview of key Village services and regulations. Should you ever have any questions or concerns, you can always contact the Village’s general line at (847) 358-7500. You can also contact your District’s Councilman whose information can be found by clicking here.


Village Utility Services include water, sewer, and refuse collection. Please contact the Finance Department at 359-9082 to activate your account. For more information about Utility Services, please click here. Village utility payments can be made at the Finance Counter, by mail, or through our secure payment portal by clicking here.

To set up your gas account through NICOR, call (888) NICOR-4-U. 

Animal Licenses: All dogs and cats must be licensed by the Village and wear tags. Please note that only three pets are allowed per household (some exceptions apply).
Vehicle Stickers: All vehicles housed at or registered to a Palatine address are required to display a Village vehicle sticker year around.

To obtain an application or to purchase online, please click here. Purchases can also be made at the Finance Counter or by mail. New residents must purchase within 30 days of moving in. Renewal applications are sent out each year in late spring, and must be displayed by July 1.


Household refuse and recycling is collected once a week by Groot, with yard waste pickup occurring between April and November. All refuse MUST be placed at the curb no later than 6:30 a.m. on your scheduled collection day.

To look up your scheduled collection day, or to learn more about the Village’s Refuse, Yard Waste, and Recycling Program, please click here.

Overnight Parking: Parking on Village streets is prohibited from 1 a.m. to 6 a.m. Residents are allowed to request overnight parking up to five nights per month. Permission can be obtained from the Police Department by either calling 359-9000 or by clicking here.
Winter Parking: Parking is prohibited on Village streets for 24 hours after a snowfall with an accumulation of two or more inches.
Downtown Parking: Please refer to the posted signage for the applicable restrictions.

Inoperable and recreational vehicles are prohibited from parking on any Village street at all times. Failure to abide by these parking regulations can result in a citation, the vehicle being towed, and/or subsequent fines.

Residents can call 705-5200 to report a problem, make a service request, or to obtain information 24 hours a day, 7 days a week. You can also utilize our online Citizen Request system by clicking here.

Village Service Directory

Below is a list of the commonly utilized Village services and programs. Click on the individual item(s) of interest to be redirected to the appropriate web page, application, or online service.

50/50 Parkway Tree Program 

50/50 Sidewalk Replacement Program

Animal Control Services

Animal Licenses

Annual Street Resurfacing Program

Basement Protection Program

Bicycle Registration

Bike Map

Block Party Applications

Brush Collection

Building Permits

Child Car Seat Checks

Code of Ordinances

Comprehensive Plan

Commuter Parking Permit

Council District Look-Up

Council District Map

CPR and First Aid Classes

Crime Free Multi-Housing Program

Downtown Palatine Commuter and Public Parking Program

Downtown Palatine Street Fest

Drop Off Disposal Programs

Employment Opportunities

Fire Extinguisher Training

Flood Control Program

Flood Hazard Area Maps

Freedom of Information Requests (FOIA)

Hazardous Sidewalk Program

Home Fire Safety Program

Home Occupation Licensing Program

JULIE, Inc. Program (Joint Utility Locating Information for Excavators)

Leaf Collection Map

Leaf Collection Program

Lifejacket Loaner Program

Mulch Delivery Program

Neighborhood Watch Programs

Neighborhood-Based Policing Program

Online Utilities Payment Portal

Outdoor Sound Waiver Requests

Overnight Parking Requests

Palatine Emergency Management Agency (PEMA)


Parking Tickets, Police Records and Reports

Parkway Tree Removal Program

Passport Applications

Police Beat Map

Property Information Look-Up

Public Meeting Schedules, Agendas, Packets, Minutes, and Videos

Recreational Fire Pits

Refuse, Yard Waste, and Recycling Program

Residential Flood Assistance Programs

Residential Rental Dwelling Program

Residential Security Surveys

Residential Storm Water Drainage Program

Senior Safety

Sewer Maintenance/Repair Programs

Sex Offender Registry

Vehicle Stickers

Village Newsletters

Voter Registration

Water/Sewer Billing Services

Zoning Code

Zoning Districts and Maps

The Village also coordinates with several other government agencies to ensure Palatine residents receive an optimal amount of quality of services. Listed below is the contact information for these agencies. You can also click on the name of the agency to be directed to their website.

Palatine Park District, (847) 991-0333
Main Offices: 250 E. Wood Street (Palatine)

Salt Creek Rural Park District, (847) 259-6890
Main Offices: 530 S. Williams Avenue (Palatine)

Community Consolidated School District 15, (847) 963-3000
Main Offices: 580 North 1st Bank Drive (Palatine)

Township High School District 211, (847) 755-6600
Main Offices: 1750 S. Roselle Road (Palatine)

Harper College, (847) 925-6000
Main Offices: 1200 W. Algonquin Road (Palatine)

Palatine Township, (847) 358-6700
Main Offices: 721 S. Quentin Road (Palatine)

Palatine Public Library District, (847) 358-5881
Main Offices: 700 N. North Court (Palatine)

Cook County, (312) 443-5500
Main Offices: 118 N. Clark Street (Chicago)

Forest Preserve District of Cook County, (800) 879-3666
Main Offices: 536 N. Harlem Avenue (River Forest)

Address Lookup

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Village Hall Regular Hours: Monday - Friday: 8:00 AM - 5:00 PM
200 East Wood Street, Palatine, Illinois 60067 P. (847) 358-7500
Emergency:911 Non-Emergency: (847) 359-9000 Hours: 24 Hours
Police Headquarters 595 North Hicks Road, Palatine, Illinois 60067
© 2014 The Village of Palatine. All Rights Reserved.