Coronavirus Information

This section of the Village’s website is intended to provide easy access to information and guidance for our residents and businesses during the ongoing COVID-19 pandemic.  The Village will continue to provide updates and information as available:

NOTE: If you have any questions regarding the Coronavirus, please call the Illinois Coronavirus Disease (COVID-19) Hotline at (800) 889-3931 or contact them via e-mail at DPH.SICK@ILLINOIS.GOV (resources are available 24/7).

Detailed COVID-19 Case Data:

The Cook County Department of Public Health’s website provides details (including data for each community) regarding all confirmed cases of COVID-19 that have been reported to them. This information is being updated on a regular basis. To view this information please click on the following link: 

Latest Village Communications:

Detailed COVID-19 Case Data Information Available: As a reminder, the Cook County Department of Public Health’s website provides details regarding all confirmed cases of COVID-19 that have been reported to them. The County is updating this information on a regular basis. To view this information please click the following link:

Gov. Pritzker Kicks Off ‘All in Illinois’ to Reinforce State’s Stay at Home Message:  Governor JB Pritzker launched a new statewide effort today called ‘All in Illinois’ to reinforce the state’s core message, backed by scientists and public health experts: stay at home and stay safe. As Illinoisans continue to practice social distancing to stay healthy, ‘All in Illinois’ is a way to unite residents across the state and remind them we are all in this together.

“I’ve taken virtually every action available to me to protect our residents and slow the spread, and now, our strongest weapon against COVID-19 is you,” said Governor JB Pritzker. “For everyone in Illinois, we as individuals must commit to stay home, stay safe and practice social distancing to stay healthy. I’m asking you to join us and be all in for Illinois.”  All in Illinois is supported by a series of public service announcements featuring famous Illinois natives, including Jane Lynch, Deon Cole, Jason Beghe, Jackie Joyner Kersee and Matt Walsh. The PSA videos reinforce the importance of staying at home during the COVID-19 crisis and encourages everyone to do their part to stop the spread of the virus. The PSA celebrity videos can be viewed by visiting:

“We are grateful to all of our well-known Illinoisans for participating in this effort to unite all of our residents during these trying times,” said Erin Guthrie, Director of the Department of Commerce and Economic Opportunity. “We are confident these messages will help increase awareness of how critical it is to stay home and work together to flatten the curve of this virus.”

People can also show their solidarity by updating their Facebook profile photos with the All in Illinois frame image and share messages with friends and family on social media using the #AllinIllinois hashtag. Additionally, Illinois residents can show they’re committed to being part of the solution by displaying All in Illinois signage in their yard or in their window. All in Illinois signs are available to download here.  To access the All in Illinois digital took kit click here.

Local Food Pantry Events: There are local food pantry events that will be occurring soon to assist those during the ongoing COVID-19 issue. All Saints Lutheran Church, in conjunction with the Greater Chicago Food Depository and Partners for Our Community, host a Food Pantry at 1585 N. Rand Road, Palatine. Donations of food can be dropped off at the building on Thursdays from 10 AM - Noon. The Food Pantry distributes food (servicing the northwest suburbs in Cook County) on Saturdays from 9 AM - 11 AM. For more information please click on the following link:…/saints-lutheran-church/    Harvest Bible Chapel will be hosting a Food Pantry event at 800 Rohlwing Road, Rolling Meadows, on Saturday, April 4 from 10 AM - Noon (with pickup available from 9 AM - 10 AM for seniors, pregnant women, and those with disabilities). For information regarding the event please click the following link:  and for information regarding food collections/donations for the event please click the following link: 

Governor JB Pritzker’s ’Stay at Home’ Executive Order Update:  Governor JB Pritzker just announced that his ’Stay at Home’ Executive Order, that was originally in place through April 7, will be extended through April 30. If there are any additional parameters contained within the Governor’s updated Executive Order the Village will share those as soon as possible. During this extended Stay at Home order, the Village encourages everyone to follow the Governor’s mandates regarding social distancing and limited gatherings to help slow/prevent the spread of COVID-19.

CDC’s COVID-19 Information for Daily Life and Coping:  In our ongoing effort to share information and resources related to COVID-19, we wanted to highlight a page on the CDC’s website titled Daily Life and Coping. This page includes specific information under the four categories of Household Checklist, Caring for Children, Stress and Coping, and If You Have Animals. To visit the CDC’s Daily Life and Coping website please click here.

The Illinois Department of Financial and Professional Regulation Press Release:  The Illinois Department of Financial and Professional Regulation has just announced a series of actions to ensure the protection of Illinoisans in many areas of consumer borrowing, servicing, and collections. Please click here to view the Press Release and corresponding links to other related information.

Local/Small Business Programs in Response to COVID-19:  To ensure our local/small businesses are aware of some of the programs being created in response to the ongoing COVID-19 issue, the Illinois Department of Commerce & Economic Opportunity’s website has a specific section outlining the programs, applications, eligibility criteria, etc. For more information please visit their website:…/Pag…/EmergencySBAIntiatives.aspx 

Options for Donating Personal Protective Equipment (PPE):  For anyone looking to donate Personal Protective Equipment (PPE) to our first responders, please e-mail

Governor Pritzker’s ’Stay at Home’ Executive Order 

The Village of Palatine would like to remind everyone that Governor JB Pritzker’s ‘Stay at Home’ Executive Order remains in place through April 30,2020.  The following is a summary of some components of the Governor’s Executive Order. We remind everyone to please do your part and follow the Governor’s Executive Order as we are all looking to reduce/eliminate the spread of COVID-19.  The State of Illinois has also created a Frequently Asked Questions (FAQ) document to better summarize the Governor’s Executive Order.  This FAQ document can be viewed by clicking here. 

Stay at Home: All individuals living within Illinois are ordered to Stay at Home except as allowed in the Executive Order.  To the extent individuals are outside of their residences, they must at all times and as much as reasonably possible maintain social distancing of at least six feet from any other person.  People may leave their homes only for Essential Activities, Essential Governmental Functions, or to operate Essential Businesses and Operations (all as defined in the Executive Order).

Essential Businesses and Operations:  All Essential Businesses and Operations are encouraged to remain open.  To the greatest extent feasible, Essential Businesses and Operations shall comply with Social Distance Requirements, including maintaining six-foot social distancing for both employees and members of the public at all times, including, but not limited to, when customers are standing in line.

Note - The following provides additional information & resources related to ’Essential Businesses & Operations’:

To view the Illinois Department of Commerce & Economic Opportunity’s ’Essential Businesses & Operations FAQ’ summary please click here. 

To file a complaint about a ’non-essential’ business being open please click here.

Prohibited Activities:  All public and private gatherings of any number of people occurring outside a single household or living unit are prohibited (except for the limited purposes permitted by the Executive Order). Pursuant to guidance from the CDC, any gathering of more than ten people is prohibited (unless exempted by the Executive Order). Nothing in the Executive Order prohibits the gathering of members of a household or residence.  All places of public amusement, including playgrounds, shall be closed to the public.

Social Distancing Requirements: For purposes of the Executive Order, Social Distancing Requirements include maintaining at least six-foot social distancing from other individuals, washing hands with soap and water for at least twenty seconds as frequently as possible or using hand sanitizer, covering coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces, and not shaking hands.  Essential Businesses and Operations must take proactive measures to ensure compliance with Social Distancing Requirements, including where possible:  Designating with signage, tape, or by other means six-foot spacing for employees and customers in line to maintain appropriate distance; Having hand sanitizer and sanitizing products readily available for employees and customers; Implementing separate operating hours for elderly and vulnerable customers; and Posting online whether a facility is open and how best to reach the facility and continue services by phone or remotely.

Intent of the Executive Order: The intent of the Executive Order is to ensure that the maximum number of people self-isolate in their places of residence to the maximum extent feasible, while enabling essential services to continue, to slow the spread of COVID-19 to the greatest extent possible. When people need to leave their places of residence, whether to perform Essential Activities, or to otherwise facilitate authorized activities necessary for continuity of social and commercial life, they should at all times and as much as reasonably possible comply with Social Distancing Requirements. 

Temporary Adjustments to Groot’s Refuse/Recycling Collection:

Please note: Due to the ongoing COVID-19 issue, Groot is making some temporary adjustments to their refuse/recycling collections. Groot is discontinuing (until further notice) the collection of any bulk items/construction debris as well as the collection of any white goods/electronic waste.  Groot will collect any additional garbage that is bagged and placed at the curb.

Village of Palatine Oval Logo

Village of Palatine Service Adjustments to Aid in Minimizing

the Spread of Coronavirus (COVID-19)

The Village of Palatine will continue operations, but implement several strategies to slow the spread of the Coronavirus (COVID-19). Below is a summary of the service adjustments that will be made by the Village, as well as other related information for our community.  Please monitor the Village’s website and Facebook page for the most current information and any further adjustments to services.

Village Facilities Closed to Public Access  In light of concerns to keep our community safe during the ongoing COVID-19 pandemic, the Village of Palatine Village Hall, Fire, Police and Public Works Departments will remain operational, but these facilities will be closed to the public starting at 5 PM on Friday, March 20, 2020.  The timeline for these temporary closures to the public will be re-assessed on an ongoing basis and the public will be updated as necessary.  We thank you for your patience and flexibility as we do our part in stopping the spread of COVID-19. Please know that the Village is following recommendations made by federal, state, and county agencies in our ongoing efforts to mitigate the spread of COVID-19.

Village Contact Information Should you need to conduct business with the Village, we ask that you utilize our website at or contact us at the phone numbers indicated below:

          Administration                          (847) 359-9050

          Permits & Inspections                (847) 359-9042

          Finance Department                  (847) 359-9083

          Fire Department                        (847) 202-6340 (non-emergencies only)    

          Planning & Zoning                      (847) 359-9042

          Police Department                     (847) 359-9000 (non-emergencies only)

          Public Works Department           (847) 705-5200

Services Available Online Many of the services provided by the Village of Palatine can be accessed online. For various forms (including building permit applications, license applications, etc.) or to make online payments (for utility bills, animal licenses, vehicle stickers and more) please visit

Village Meetings All public meetings, as well as other meetings of outside organizations that utilize Village meeting rooms, have been canceled for the remainder of March.  The status of meetings in April and beyond will be provided as determined.

Door-to-Door Solicitation Door-to-door solicitations, including non-profit fundraising campaigns, are prohibited at this time.

State of Illinois Seal

State of Illinois Services & Actions:

Governor Pritzker’s ’Stay at Home’ Executive Order Related Issues 

On March 16, 2020, Governor JB Pritzker issued an Executive Order (click here to read the Order).  The Executive Order included requirements related to bars/restaurants and public/private gatherings.  Below is a summary of the requirements in the Executive Order:

Restaurant & Bar Limitations:  "Beginning March 16, 2020 at 9 p.m., all businesses in the State of Illinois that offer food or beverages for on-premises consumption-including restaurants, bars, grocery stores, and food halls--must suspend service for and may not permit on-premises consumption. Such businesses are permitted and encouraged to serve food and beverages so that they may be consumed off premises, as currently permitted by law, through means such as in-house delivery, third-party delivery, drive-through, and curbside pick-up. In addition, customers may enter the premises to purchase food or beverages for carry-out However, establishments offering food or beverages for carry-out, including food trucks, must ensure that they have an environment where patrons maintain adequate social distancing. Businesses located in airports, hospitals, and dining halls in colleges and universities are exempt from the requirements of this Executive Order. Hotel restaurants may continue to provide room service and carry-out Catering services may continue."

Other Related Restaurant/Food Establishment Information: 

  • For more information regarding the Governor’s Executive Order relating to restaurants and bars, please click here to view the State’s corresponding ’Frequently Asked Questions’ document.  
  • To view the letter from the Illinois Department of Public Health regarding the enforcement of the Governor’s COVID-19 Executive Order No. 5 please click here.  
  • To view the ’COVID-19 and Food Service’ document prepared by the Illiois Department of Public Health (including guidance, resources, and Frequently Asked questions) please click here.
  • To view the Guidance Information (for food establishments that stay open or close during the COVID-19 pandemic) from the Illinois Department of Public Health please click here.
  • For more information regarding liquor sales/service as it relates to the Governor’s Executive Order relating to restaurants and bars, please click here to view the Illinois Liquor Control Commission’s ’Frequently Asked Questions’ document.
  • To view the ’Recommended Guidance for Preventing Spread of COVID-19 in Grocery Stores’ prepared by the Illinois Department of Public Health please click here.

Public & Private Gathering Limitations:  "All public and private gathering of any number of people occurring outside a single household or living unit are prohibited, except for the limited purposes permitted by this Executive Order.  Pursuant to current guidance from the CDC, any gathering of more than 10 people is prohibited unless exempted by this Executive Order."  

Government Agency Resources:

This section has been created to provide updated information and consolidated resources for our community to access.  Please visit the following resources for the most recent information related to the Coronavirus:

IL Coronavirus Website

The State of Illinois created a website to detail the State’s evolving response to the Coronavirus (COVID-19) and the resources available to Illinois residents.  In addition, the website centralizes breaking updates from State government, prevention and preparation tips, frequently asked questions, and resources from public health experts. 

State of Illinois Coronavirus (COVID-19) Website: click here.

Illinois Municipal League COVID-19 Resources Logo

The Illinois Municipal League has created a dedicated page on their website with information and resources related to COVID-19.

Illinois Municipal League COVID-19 Resources: click here.

Illinois Department of Commerce and Economic Opportunity Logo

The Illinois Department of Commerce & Economic Opportunity continues to share business related information, programs, and resources on their website as a resource during the ongoing COVID-19 issue. 

Illinois Department of Commerce & Economic Opportunity Website: click here.

Coronavirus Gov Website Logo

The CDC, U.S. Department of Homeland Security, FEMA, and The White House have partnered in the creation of a Coronavirus (COVID-19) related website. This website provides a variety of information, resources, and tools related to the ongoing COVID-19 issue. Website: Click here.

CDC Logo

Centers for Disease Control & Prevention Website: Click here.

Illinois Department of Public Health Logo

Illinois Department of Public Health Website: Click here.

Cook County Department of Public Health Logo

Cook County Department of Public Health Website: Click here.

The President's Coronavirus Guidelines Logo

To view the President’s Coronavirus Guidelines for America (30 Days to Slow the Spread): Click here.

Illinois Commerce Commission Logo
Illinois Commerce Commission Website:  Click here. 

Other Important Coronavirus (COVID-19) Related Information:

Don't Flush Down Toilet

Don’t Flush It!

The Village of Palatine is responsible for maintaining the public sanitary sewer system, while homeowners and businesses are responsible for maintaining the private sanitary service lines that connect to the Village main line. Sewer lines and lift stations are designed to only handle water, human waste, and toilet tissue paper.  Other items will potentially clog sewer lines and lead to sewer backups into homes and businesses that are expensive to clean and repair.  The ongoing Coronavirus (COVID-19) issue has created a temporary shortage of toilet paper.  If shortages continue, people may attempt to use alternative products.  Residents and businesses need to recognize what not to flush in toilets.  Do NOT flush any of the following:

  • Baby or toilet wipes (flushable wipes may be used, but in minimum quantity and flushed one at a time), towelettes, disinfecting wipes, cloth wipes, paper towels, napkins, or Kleenex;
  • Diapers;
  • Paper products or cotton swabs;
  • Feminine hygiene products or other personal care items;
  • Rags or mop heads; and
  • Medications.

If you use any of the above listed items, please dispose of them properly and NOT in the toilet.  For any questions or concerns, please contact the Public Works Department at (847) 705-5200.