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Posted on: November 3, 2020

Citizen Self Service Portal

CSS Logo Aug 18 2020

The Village of Palatine's new on-line customer self service portal went live on Monday, November 9, 2020. Through the Citizen Self Service (CSS) portal, residents, contractors, and business owners will be able to search for an address or parcel, apply for a permit or license, request an inspection, and more. The CSS portal will also provide residents, contractors, and business owners the ability to start and save permit or plan applications for submittal at a later date and receive updates on submittals and requests in real time.

The CSS portal will bring our residents and businesses into the community development process by providing online access to information. Online tools help to ensure effective communication while eliminating the need for a phone call or office visit. Residents, contractors, and business owners will be able to search for an address or parcel, apply for a permit or license, request an inspection, pay invoices, and more 24/7/365.

Please use the following link to access the Village's Citizen Self Service Portal (CSS): https://Citizen.palatine.il.us 

If you would like to view a document to assist with creating an account or logging into in the Village's CSS system, please click on the following link:  CSS Registration Guide

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