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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Neighborhood Services Division

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  • When you list the property for rent you should apply. The initial licensing process can take up to 6 weeks to complete

    Neighborhood Services Division
  • Since you are now aware of the rental licensing requirement, it is important that you start the licensing process as soon as possible to become compliant with Village ordinance. As long as you complete the process and obtain your license no penalties would be assessed.
    Neighborhood Services Division
  • Licenses are valid for one year from date of application. Each year your license will expire on the same day and month.


    Neighborhood Services Division
  • Rental inspections are conducted Monday through Friday, from 8:30 a.m. to 2:30 p.m. Our offices are closed on the weekend.

    Neighborhood Services Division
  • Only the owner or an agent designated on the rental dwelling license profile may meet with our Inspector at the inspection appointment. If you wish to designate an agent to represent you, you must complete and return the 'Contact Change Form' prior to the inspection appointment.

    Neighborhood Services Division

  • If you wish to designate an agent to represent you, you must add this agent to the rental dwelling license profile prior to registering for the seminar by completing and returning the 'Contact Change Form.'  Please note that your tenant cannot represent you for this requirement.

    Neighborhood Services Division

  • Rental licenses are e-mailed at the time of issuance to all e-mail addresses included on the rental license profile.  You can also obtain your rental license through your CSS (Citizen Self Service) portal.

    Neighborhood Services Division
  1. Palatine Illinois Homepage

Contact Us

  1. 200 E. Wood Street

  2. Palatine, IL 60067

  3. Phone: 847-358-7500

  4. More contact info >

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