New Residents
We would like to take this opportunity to welcome you to our Village. We strive to be a financially sound, responsive, and responsible Village government recognized for excellence in municipal services delivered by a workforce dedicated to the Palatine community. The Village offers a number of programs and services designed to enhance the quality of life for our residents, and we hope you will take full advantage of them.
Below you will find a brief overview of key Village services and regulations. Should you ever have any questions or concerns, you can always contact the Village’s general line at 847-358-7500. You can also contact your District’s Councilman.
Utility Services
Village Utility Services include water, sewer, and refuse collection. Please contact the Finance Department at 359-9082 to activate your account. For more information about Utility Services, see Utility Billing. Village utility payments can be made at the Finance Counter, by mail, or through our secure payment portal.
To set up your gas account through NICOR, call 888-NICOR-4-U.
Animal Registration
All dogs and cats must be licensed by the Village and wear tags. Please note that only three pets are allowed per household (some exceptions apply). For more information, visit our Animal Registration Page.
Refuse, Yard Waste, & Recycling
Household refuse and recycling is collected once a week by Groot, with yard waste pickup occurring between April and November. All refuse MUST be placed at the curb no later than 6:30 a.m. on your scheduled collection day.
To look up your scheduled collection day, or to learn more about the Village’s Refuse, Yard Waste, and Recycling Program, please visit our Refuse and Recycling Page.
On-Street Parking Regulations
- Overnight Parking: Parking on Village streets is prohibited from 1 a.m. to 6 a.m. Residents are allowed to request overnight parking up to 5 nights per month. Permission can be obtained from the Police Department by either calling 847-359-9000 or by visiting our Overnight Parking Page.
- Winter Parking: Parking is prohibited on Village streets for 24 hours after a snowfall with an accumulation of two or more."
- Downtown Parking: Please refer to the posted signage for the applicable restrictions.
Inoperable and recreational vehicles are prohibited from parking on any Village street at all times. Failure to abide by these parking regulations can result in a citation, the vehicle being towed, and/or subsequent fines.
Village Action Line
Residents can call 847-705-5200 to report a problem, make a service request, or to obtain information 24 hours a day, 7 days a week. You can also utilize our online Citizen Request System.
Village Service Directory
Below is a list of commonly utilized Village services and programs. Select an individual item of interest to be redirected to the appropriate web page, application, or online service:
- 50/50 Sidewalk Replacement Program
- Animal Control Services
- Animal Licenses
- Annual Street Resurfacing Program
- Basement Protection Program
- Bicycle Registration
- Bike Map (PDF)
- Block Party Applications
- Brush Collection
- Building Permits
- Child Car Seat Checks
- Code of Ordinances
- Comprehensive Plan
- Commuter Parking Permit
- Council District Map (PDF)
- CPR and First Aid Classes
- Crime Free Multi-Housing Program
- Downtown Commuter and Public Parking
- Downtown Palatine Street Fest
- Drop-Off Disposal Programs
- Fire Extinguisher Training
- Flood Hazard Area Maps
- Freedom of Information Requests (FOIA)
- Hazardous Sidewalk Replacement Program
- Home Occupation Licensing Program
- JULIE, Inc. Program (Joint Utility Locating Information for Excavators)
- Leaf Collection Map
- Leaf Collection Program
- Life Jacket Loaner Program
- Mulch Delivery Program
- Neighborhood Watch Programs
- Neighborhood-Based Policing Program
- Online Utilities Payment Portal
- Outdoor Sound Waiver Requests
- Overnight Parking Requests
- Palatine Emergency Management Agency (PEMA)
- Palatine E-News
- Parking Tickets, Police Records and Reports
- Parkway Tree Removal Program
- Passport Applications
- Police Beat Map (PDF)
- Public Meeting Schedules, Agendas, Packets, Minutes, and Videos
- Recreational Fire Pits and Bonfires
- Refuse, Yard Waste, and Recycling Program
- Residential Flood Assistance Programs
- Residential Rental Dwelling Program
- Residential Storm Water Drainage Program
- Senior Safety
- Sex Offender Registry
- Vehicle Stickers
- Village Newsletters
- Voter Registration
- Water and Sewer Billing Services
- Zoning Code (PDF)
Helpful Agencies
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Palatine Park District
250 E Wood Street
Palatine, IL 60067
Phone: 847-991-0333
Salt Creek Rural Park District
530 S Williams Avenue
Palatine, IL 60074
Phone: 847-259-6890
Community Consolidated School District 15
580 N 1st Bank Drive
Palatine, IL 60067
Phone: 847-963-3000
Township High School District 211
1750 S Roselle Road
Palatine, IL 60067
Phone: 847-755-6600
Harper College
1200 W Algonquin Road
Palatine, IL 60067
Phone: 847-925-6000
Palatine Township
721 S Quentin Road
Palatine, IL 60067
Phone: 847-358-6700
Palatine Public Library District
700 N North Court
Palatine, IL 60067
Phone: 847-358-5881
Cook County
118 N Clark Street
Chicago, IL 60602
Phone: 312-443-5500
Forest Preserve District of Cook County
536 N Harlem Avenue
River Forest, IL 60305
Phone: 800-879-3666