Online Permitting now available

The Village of Palatine has implemented a new on-line customer self-service portal. Through the Citizen Self Service (CSS) portal, residents, contractors, and business owners will be able to search for an address or parcel, apply for permits and licenses, request an inspection, and more. The CSS portal will also provide residents, contractors, and business owners the ability to start and save permit or plan applications for submittal at a later date and receive updates on submittals and requests in real time.

The CSS portal will bring our residents and businesses into the community development process by providing online access to information. On-line tools help to ensure effective communication while eliminating the need for a phone call or office visit. 

Registering in the CSS System:  To utilize the Village’s new CSS system, you must first register in the system.  To start this process please click on the following link: Citizen Self Service Portal

Step-by-Step CSS Registration Guide: The Village has created a Step-by-Step Guide to help walk you through the registration process.   To view the guide please click on the following link: Registration and Log-in Guide

Step by Step CSS Application Guide: The Village has created a Step- by- Step Guide to assist you in applying for a permit, plan or license. To view the guide please click the following link: EnerGov Application Guide

The Village strongly encourages the use of the Citizen Self Service Portal for efficiency. Standard building permits are valid for one year from date of issuance.

If you would like to submit a paper application and plans,the Village Hall is open to the public. Visitors must comply with the Governor’s Executive Order by wearing a face mask/covering while in the building.

The Village Hall hours will be as follows:

• Monday - Friday: 8 AM – 4 PM 

Please understand that we are currently following the CDC guidelines for social distancing and request that you do the same. 

We will review your project as efficiently as possible. We appreciate your understanding.