Streamlining Community Development with the CSS Portal

The Village of Palatine’s online Customer Self-Service (CSS) portal provides residents, contractors, and business owners with a convenient way to access community development services. Through the CSS portal, users can search for property information, apply for permits and licenses, request inspections, and more.

The portal also allows users to start and save applications for permits or plans, submit them at a later time, and track their status with real-time updates.

This online platform enhances accessibility and streamlines communication, reducing the need for phone calls or office visits while keeping residents and businesses actively engaged in the community development process.

All permit applications must be submitted on-line through the Citizen Self Service (CSS) portal. 

How to Get Started with CSS: 

1. Registration Link:  To utilize the Village’s new CSS system, you must first register in the system.  To start this process please click on the following link:  Citizen Self Service Portal
2. Step-by-Step CSS Registration Guide: The Village has created a Step-by-Step Guide to help walk you through the registration process.   To view the guide please click on the following link: EnerGov Registration and Log-In Guide
3. Step by Step CSS Application Guide: The Village has created a Step- by- Step Guide to assist you in applying for a permit, plan or license. To view the guide please click the following link: EnerGov Application Guide

Please use the guides below to assist you with applying for a permit and understanding the construction/zoning requirements for each project.

We will review your project as efficiently as possible. We appreciate your understanding.